How can we help you?
Find the most frequently asked questions here.
When will the request reach me?
Shipping destinations
- We ship both locally and worldwide via International Delivery.
We are working currently very hard to restock our US, EU, and Australia warehouse. The milk products are still available to purchase as we are utilizing our international warehouse in China to ship internationally to meet the demand.
Shipping times
Orders take 7-30 business days (excl. weekends) to be delivered to you and we ship all orders within 3 days. it usually takes 1 to 3 days for the order to be confirmed.
- International orders take 15-30 business days to be delivered via International Courier.
- Shipping time might vary depending on location, shipment method, and other factors.
- Weeshop.us the site does not take responsibility for unexpected delays caused by restrictions applied worldwide due to the current situation. Please visit your local postal services website for any updates on their services and information about your parcel. (USPS, Royal Mail, Canada Post, Aus Post, etc.)
If I have a product with a manufacturing defect?
You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.
I want to order large quantities. Is there a discount?
The store offers a delivery service for orders of large quantities and there is a discount ranging between 10-20% on certain products. You can contact us directly via the contact page and inquire about the quantities.
What is buyer protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
How are shipping costs calculated?
We are currently offering free standard delivery for all orders. ... You can also use our Click & Collect service, just select Pick-up in-store in the checkout.
Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume.
Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
Where can I track my order?
Firstly, check the current reported shipping and delivery times here.
If your order has taken longer than stated times to be delivered and you paid for insured shipping with tracking, please visit your local postal service company (USPS, Royal Mail, Canada Post, Aus Post, etc.) to find out more about your parcel.
Alternatively, you can contact us via email at support@weeshop.us with your order number. One of our customer service representatives will get in touch with you shortly. We aim to respond within 3 working days.